Shipping policy

  1. Processing Time: Please allow 3-5 business days for standard processing before your order is dispatched. This time is dedicated to ensuring that each item is carefully inspected and prepared for shipment.

  2. Shipping Options: We offer various shipping options for your convenience. You can select your preferred shipping method during the checkout process.

  3. Shipping Rates: Our shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping costs at the checkout before finalizing your purchase.

  4. Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate the delivery date.

  5. Delivery Times: Delivery times may vary based on your location and the selected shipping method. Please refer to the estimated delivery time provided during checkout.

  6. International Shipping: For international orders, additional customs and import duties may apply. These charges are the responsibility of the customer. Please check with your local customs office for more information.

  7. Incomplete or Incorrect Addresses: It is essential to provide accurate and complete shipping information. We cannot be held responsible for orders delayed or returned due to incomplete or incorrect addresses.

  8. Contact Us: If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact our customer service team at info@milkyheart.com.